Our Refund Policy

Last Updated: 20 May 2026

Welcome to oQuran.

This Refund Policy explains how refunds, cancellations, subscription billing, and payment disputes are handled for our online Quran classes and educational services.

By purchasing a subscription or using our services, you agree to this Refund Policy.

1. Free Trial Classes

We offer free trial Quran classes so students and parents can evaluate our teaching quality before subscribing. No payment is required for the free trial unless stated otherwise.

2. Subscription Payments

Our services are offered through recurring monthly subscription plans for online Quran classes. Subscription fees are billed in advance through secure payment providers including Stripe and major credit/debit cards.

3. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate payment made accidentally
• Incorrect amount charged
• Technical issue preventing access to scheduled classes
• Teacher unavailable for an extended period without replacement
• Service not delivered as promised

Refund requests must be submitted within 7 days of the payment date.

4. Non-Refundable Cases

Refunds are generally not provided for:

• Missed classes by students
• Partially used monthly subscriptions
• Change of mind after classes have started
• Failure to attend scheduled sessions
• Delays caused by student internet or device issues
• Discounts, promotional offers, or free trial periods

5. Cancellation Policy

You may cancel your subscription at any time before the next billing cycle. After cancellation:

• Future recurring payments will stop
• Existing paid classes remain active until the current subscription period ends
• No partial refunds are provided for unused classes

6. Teacher Replacement

If a student is not satisfied with a teacher, we may offer a replacement teacher depending on availability. Teacher replacement requests should be made through our support team.

7. Chargebacks & Payment Disputes

Before opening a chargeback or payment dispute with Stripe or your bank, please contact our support team first. If a chargeback is filed without prior communication:

• Student accounts may be suspended
• Scheduled classes may be cancelled
• Attendance records, chat logs, and payment history may be submitted as evidence to Stripe

8. Refund Processing Time

Approved refunds are usually processed within 5–10 business days to the original payment method. Processing time may vary depending on the bank or card provider.

9. Contact Information

For billing, cancellation, or refund requests, contact us:

Website: oquran.com
Email: billing@oquran.com
WhatsApp: +92 311 1023333

10. Policy Updates

We may update this Refund Policy from time to time. Updated versions will be published on this page with the revised effective date.